Privacy Policy

Last Updated: 31 May 2023

Transworld International Removals Limited Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or submit a form or quote on (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you submit a quote request or contact enquiry through the Site, we collect certain information from you, including your name, address, shipping address, payment information, email address, and phone number.  We refer to this information as “Customer Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Customer Information.

How Do We Use Your Personal Information?

We use the Customer Information that we collect generally to fulfil any requests placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or quotes).  Additionally, we use this Customer Information to:

Communicate with you;

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Third Party Vendors

We use cookies and other tracking technologies by third party vendors, including Google Analytics and Google Ads, to collect information about visitors to our website and to provide advertising based on their browsing behaviour. Google uses the data collected through Google Analytics and Google Ads to provide advertising for our services based on users' interests and browsing behaviour.  We comply with Google's policies, including the Google Ads policy for personalised advertising, the Google Analytics terms of service, and the Google Privacy Policy. No Personally Identifiable Information is made available to Google Analytics.

You can read more about how Google uses your Personal Information here:

You can opt-out of Google and other advertising via:

  1. The Google Ad Settings page:
  2. The Network Advertising Initiative opt-out page.
  3. The Digital Advertising Alliance’s opt-out portal at:
  4. Google Analytics opt-out at:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you, or otherwise to pursue our legitimate business interests listed above.

Data Retention

When you provide information through the Site, we will maintain your Customer Information for our records unless and until you ask us to delete this information. Google Analytics data is retained for 14 months.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

7-9 Civil Place, Rosedale, Auckland, 0632, New Zealand