Privacy Policy

Last updated: 2 April 2026

Transworld International Removals Ltd ("Transworld", "we", "us", "our") is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, use our online forms, or use our services.

This policy is designed to align with the New Zealand Privacy Act 2020 and, where applicable (for example, if you are in the UK/EEA/Switzerland), the General Data Protection Regulation (GDPR) (including the UK GDPR).

  1. Who we are

Transworld International Removals Ltd is a New Zealand‑owned and operated international moving company providing relocation and logistics services to and from New Zealand.

If you have questions about this Privacy Policy or how we handle your personal information, please contact us using the details in Section 14.

  1. Personal information we collect

We may collect personal information directly from you when you:

  • Request a quote or submit an enquiry
  • Complete online forms
  • Contact us by email, phone, or through our website
  • Provide information required to plan and deliver relocation/logistics services

The types of personal information we may collect include:

  • Name
  • Email address
  • Phone number
  • Physical address
  • Information relating to your relocation or shipment (for example, inventory details, destination, timing, and service preferences)
  • Payment or billing details (where relevant)
  • Any other information you choose to provide to us

You are not required to provide personal information. However, if you choose not to provide information needed for a quote or service, we may be unable to respond fully or provide the requested service.

  1. Automatically collected website information

When you visit our website, certain information may be collected automatically for operational, security, and analytical purposes, including:

  • IP address
  • Browser type, language, and device information
  • Pages visited and time spent on the site
  • Referring URLs
  • Approximate location (derived from IP address)

This information may be collected using cookies or similar technologies and is used to help us operate the website, improve performance and user experience, and maintain security.

  1. How we use your personal information

We use personal information for purposes including:

  • Responding to enquiries and providing quotes
  • Supplying our relocation and logistics services
  • Communicating with you about your enquiry, booking, move, or delivery
  • Improving our website, services, and customer experience
  • Complying with legal and regulatory obligations
  • Protecting our website and services from fraud, spam, and abuse

We only use personal information where it is reasonably necessary for these purposes.

  1. Website security and Google reCAPTCHA v3

To protect our website and online forms from spam, fraud, and automated abuse, we use Google reCAPTCHA v3 (a Google Cloud security service).

How reCAPTCHA v3 works

reCAPTCHA v3 is typically invisible (it does not require you to click a checkbox). It assesses interactions on our website and returns a risk score that helps us decide whether a form submission or interaction appears legitimate.

What information reCAPTCHA v3 may process

When reCAPTCHA v3 runs, it may process information such as:

  • IP address
  • Device and browser information (for example, user agent, operating system, and settings)
  • Interaction signals (for example, mouse/touch activity and timing)
  • Information related to the page where reCAPTCHA is enabled

Purpose and roles

  • Purpose: security, fraud prevention, and abuse detection.
  • Controller/Processor: Transworld is the data controller for this processing (we decide why it is used on our website). Google acts as our data processor and processes this information on our behalf to provide and secure the reCAPTCHA service.

We do not use reCAPTCHA data for marketing or profiling.

Legal basis (GDPR)

Where GDPR applies, we rely on legitimate interests (Article 6(1)(f)) to run reCAPTCHA v3 in order to protect our website, forms, and customers from spam, fraud, and abuse. You may object to this processing in certain circumstances (see Section 12).

  1. Analytics and cookies

We may use analytics tools (for example, Google Analytics) to understand how visitors use our website and to improve site performance. These tools may use cookies or similar technologies to collect aggregated usage information.

Managing cookies

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect how parts of our website function.

If you are in a jurisdiction that requires consent for non‑essential cookies, we will seek your consent through our cookie controls/banner where applicable.

  1. Disclosure of personal information

We do not sell or rent your personal information.

We may disclose personal information to trusted third parties where necessary to:

  • Provide our services (for example, overseas agents, logistics partners, subcontractors, insurers, and customs/border or quarantine intermediaries where required)
  • Operate and secure our website and IT systems (for example, hosting and security service providers)
  • Comply with legal obligations or lawful requests

We require service providers to handle personal information in a manner consistent with applicable privacy laws and our instructions.

  1. International transfers / overseas disclosure

Because we provide international relocation services and use global service providers, your personal information may be transferred to and processed in countries outside New Zealand (and outside the UK/EEA/Switzerland where applicable).

Where GDPR applies, we will take appropriate steps to protect international transfers, which may include using recognised transfer mechanisms (such as standard contractual clauses) and implementing suitable safeguards.

  1. Storage, retention, and security

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration, or disclosure.

We retain personal information only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, insurance, and regulatory requirements.

  1. Access and correction (NZ)

Under the New Zealand Privacy Act 2020, you have the right to:

  • Request access to personal information we hold about you
  • Request correction of that information if you believe it is inaccurate

Requests can be made using the contact details in Section 14. We may require verification of your identity before responding.

  1. Your rights (GDPR/UK GDPR)

If GDPR (including UK GDPR) applies to you, you may have the right to:

  • Access your personal data
  • Rectify inaccurate personal data
  • Erase personal data (in certain circumstances)
  • Restrict processing (in certain circumstances)
  • Data portability (in certain circumstances)
  • Object to processing based on legitimate interests (including our use of reCAPTCHA v3), in certain circumstances
  • Withdraw consent where we rely on consent (this does not affect processing already carried out)

To exercise these rights, contact us using the details in Section 14.

You also have the right to lodge a complaint with your local supervisory authority (for example, in the UK, the Information Commissioner’s Office (ICO)).

  1. Objections and options relating to reCAPTCHA (GDPR)

If GDPR applies and you object to our use of reCAPTCHA v3 based on legitimate interests, please contact us. In some cases, we may be able to offer an alternative method of submitting an enquiry (for example, phone or email) where reasonable and proportionate.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be available on our website.

  1. Contact us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle personal information, please contact us:

Transworld International Removals Ltd

Email: info@transworld.co.nz

Phone: +64 9 415 0755

If you are not satisfied with our response:

  • In New Zealand, you have the right to complain to the Office of the New Zealand Privacy Commissioner.
  • Where GDPR applies, you may complain to your relevant supervisory authority (for example, the UK ICO or an EEA authority).
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